1. Subscription Billing

Starter and Professional plans are billed on a recurring monthly basis in Indian Rupees (₹), starting on the day you subscribe. Enterprise plans are billed according to the terms of your custom agreement.

Your ad spend / campaign budget is separate from your AiLeadMs subscription fee and is charged directly by the connected advertising platform (for example, Meta or Google Ads) according to the budget you configure.

2. Free Trial

Where offered, a free trial gives full access to platform features for a limited period with no credit card required. You will be notified before any trial converts to a paid subscription, and no charge is made unless you choose to subscribe.

3. Cancellation

You may cancel your subscription at any time from your dashboard billing settings or by contacting us. Cancellation stops future billing; you retain access to paid features until the end of your current billing period.

4. Refund Eligibility

• Monthly subscription fees are generally non-refundable for partial billing periods once a cycle has started, except where required by law.
• If you were charged in error (for example, a duplicate charge or a charge after you cancelled), contact us and we will investigate and refund the incorrect amount.
• Ad spend already delivered or committed through a connected advertising platform is not refundable by AiLeadMs, as it is billed and controlled by that third-party platform.

5. Upgrades & Downgrades

Upgrading your plan takes effect immediately, with the difference prorated for the current billing period where applicable. Downgrades take effect at the start of your next billing period so you keep access to your current plan's features until then.

6. Enterprise Contracts

Enterprise plans with custom pricing, minimum terms, or dedicated account management are governed by the refund and cancellation terms specified in the applicable order form or master services agreement, which take precedence over this policy for those tenants.

7. How to Request a Refund

To request a refund or dispute a charge, contact us via our Contact page with your Tenant ID and billing details. We aim to respond to billing inquiries within a few business days.