1. Who This Page Is For

This page explains how to request deletion of your personal data from AiLeadMs (operated by Trebta Services Pvt. Ltd.), regardless of how that data reached us. It applies to three groups: tenant account holders and their team members; leads who were contacted through a tenant's campaign, message, or IVR call; and anyone who connected a third-party account (Meta/Facebook, Instagram, WhatsApp, YouTube/Google, LinkedIn) to AiLeadMs or interacted with content published through it.

If you are a lead and are not sure which organization (tenant) contacted you, tell us the phone number, email address, or campaign/message you received, and we will help identify the tenant and process your request.

2. What Gets Deleted

• Tenant & account data — your organization profile, team member accounts, login credentials, and Tenant ID.
• Lead & contact data — name, phone number, email, and any other details captured about you through a tenant's campaign, landing page, or lead form.
• IVR call data — call metadata, recordings, and AI-generated transcripts associated with calls placed to or from your number.
• Messaging data — WhatsApp or other message history sent through the platform to/from you.
• Connected-platform tokens — access tokens and permissions AiLeadMs holds for a connected Meta, Instagram, WhatsApp, YouTube/Google, or LinkedIn account.
• Cookies & device identifiers tied to you, where applicable (see our Cookie Policy).

3. How to Request Deletion

Tenant account holders: sign in to your dashboard, go to Account Settings, and use the "Delete Account" option, or email us using the contact details below with your Tenant ID.

Leads and other individuals: email us at the address below with your name, phone number or email address, and (if known) the organization or campaign that contacted you. This lets us locate and delete your records without requiring you to create an account.

You can also submit a request through our Contact page and select "Data Deletion Request" as the subject.

4. Deleting Data Connected via Meta (Facebook, Instagram, WhatsApp)

If you connected a Facebook, Instagram, or WhatsApp Business account to AiLeadMs, or interacted with a business using AiLeadMs through Facebook Login, you can remove AiLeadMs' access directly from Meta at any time: go to your Facebook Accounts Center or Settings → Apps and Websites (or Instagram Settings → Apps and Websites), find "AiLeadMs", and choose Remove.

Removing access there stops any further data collection by AiLeadMs through that connection. To also delete data we have already stored, submit a request using the method above — removing the app on Meta's side does not automatically erase data already held by AiLeadMs, in the same way it wouldn't for any other connected app.

5. Deleting Data Connected via Google / YouTube

If you connected a Google Ads or YouTube account, you can revoke AiLeadMs' access at myaccount.google.com/permissions at any time. As with Meta, revoking access stops future data collection; to delete data already stored with us, submit a request using the method above.

6. Verification

To protect your data from fraudulent deletion requests, we may ask you to verify your identity or your relationship to the account or phone number/email in question before completing a request — for example, by confirming details only the account holder or contacted lead would know.

7. What Happens Next & Timelines

We aim to acknowledge deletion requests within a few business days and to complete verified requests within 30 days, or sooner where required by applicable law (for example, under the GDPR or India's DPDP Act — see our GDPR & Data Protection page).

Where a lead's data was captured by a tenant's own campaign, we may also notify the relevant tenant that a deletion request was received, since the tenant is the data controller/fiduciary for that lead relationship, unless doing so is not legally required or appropriate in the circumstances.

8. Data We May Retain

Even after a deletion request is completed, we may retain limited data where required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes (for example, billing records or a minimal log confirming the deletion itself occurred), for no longer than necessary for that purpose. Backups are purged on our normal backup-rotation schedule.

9. Contact Us to Delete Your Data

Email us using the contact details on our Contact page, with the subject line "Data Deletion Request", or use the in-dashboard account deletion option if you are a tenant user.